A woman, in Mission Hills apartment, claims she has a severe rat problem and the management isn't doing enough to fix it.
You can read about the story here (video too), but that won't be the focus of the post.
If you aren't getting the response you think you deserve on an issue in your apartment there are some steps you can take to help move things along.
1. If you have an issue that threatens your health or safety, give management a written request for repairs. Use this form from the Austin Tenants Council as a guide
2. Be sure to keep a copy of the letter and send it by certified mail (e-mail is not proper notice under the Texas Property Code).
3. Call Austin Tenants’ Council’s telephone counseling line at (512)474-1961 if you still don't get the action you are looking for.
What else have you done to get a lazy landlord's attention?